Month: June 2020

   Customer experience is the interactions a consumer has with any company. It’s the cycle of the consumer, tracking all the touchpoints they go through. It shows where the consumer starts to build loyalty, advocacy, look for competing companies, and when they start to feel the brand is delivering a poor experience. It shows brands…

    Customer retention is the method of interacting with exiting consumers to try and convince them to continue purchasing products and services from a brand. The best element of customer retention is allowing the brand build long lasting relationships with their consumers, so that they become loyal to the company overall. These consumers can even…